Refund Policy
Refund Process
Once we receive your refund request and the returned product, we will notify you via email confirming receipt of the item. After inspection, we will inform you whether your refund request has been approved or rejected.
If approved, the refund amount will be processed and credited back to the original mode of payment within a reasonable processing time.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account. Then contact your credit card company or bank, as it may take some time before the refund is officially posted.
If you have completed all these steps and still have not received your refund, please contact Best Astro Gaurav Sharma through our official support channels.
Sale Items
Products purchased during a sale or promotional offer are non-refundable and non-exchangeable.
Exchange Policy
We only exchange products that are defective or damaged at the time of delivery. To request an exchange, please contact us via email with relevant details and proof.
Shipping Policy (Domestic – India)
Orders are usually delivered within 7–10 business days.
We provide free shipping across India. All deliveries are made through trusted courier services such as DTDC, Blue Dart, and similar providers. Shipping costs are fully included at the time of purchase.
Customers are responsible for returning products to our provided address. Return shipping costs must be borne by the customer.
For items valued above ₹10,000, we strongly recommend using a trackable shipping service. We do not guarantee receipt of returned items without tracking.
Shipping Policy (International)
International shipping typically takes 30–35 days. In case of any shipping-related issues for international orders, we will process a refund within 40–45 days, applicable only to international shipments.